Terms of service

1. Acceptance of the Terms

By accessing and using BookingCore (the “Service”), you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Service.

These terms constitute a legally binding agreement between the business customer (or an authorised user on its behalf) and FastCore. By creating an account, subscribing to a plan or using the Service, you confirm that you have legal capacity to enter into this agreement on behalf of your organisation, where applicable.

2. Description of the Service

BookingCore is a cloud software platform for managing bookings of spaces and services (e.g. event rooms, workshops or other resources configurable by the customer). Depending on the subscribed plan, the Service may include:

• An embeddable booking widget on the customer’s website and, where applicable, integration via plugin or other agreed means.
• An admin panel to configure resources, availability, prices, packages and booking flows.
• Online payment processing through Stripe (including Stripe Connect when enabled), without FastCore storing full card data.
• Sending automated communications related to the booking on behalf of the customer (e.g. confirmations and reminders), when the customer enables such features and has an appropriate legal basis towards end users.
• Access to documentation, support and additional features described on the website or in the applicable commercial agreement.

3.1. Permitted use

You agree to use the Service only for lawful purposes and in accordance with applicable law (including data protection and consumer law, where relevant). The Service must be used to:

• Manage bookings and appointments for your business legitimately.
• Offer your own customers a booking and payment channel consistent with your policies and the law.
• Use the platform’s automated communications only in the context of the contractual relationship with the end user and with the consent or other legal basis that applies.

3.2. Prohibited use

It is prohibited to use the Service to:

• Carry out illegal, fraudulent, deceptive activities or infringe third-party rights.
• Impersonate others, phishing or improperly collect end-user data.
• Attempt unauthorised access to systems, other customers’ accounts or third-party data; interfere with the security or operation of the platform.
• Reverse engineer, decompile or attempt to extract the Service’s source code, except where legally mandatory.
• Resell, sublicense or make the Service available to third parties beyond what is contractually permitted.
• Use the Service to distribute malware or harmful content, or to send unsolicited bulk communications unrelated to legitimate bookings managed through the platform.

4. Integrations and third-party services

The Service may integrate with external providers (e.g. Stripe for payments, cloud infrastructure, transactional email or security tools). Use of such services may be subject to the relevant provider’s terms and policies.

The BookingCore marketing website may use Google reCAPTCHA to protect forms; in that case Google’s terms and privacy policy apply.

You are responsible for reviewing and complying, in your relationship with end users, with obligations arising from the use of integrations (e.g. information about payments and data processing).

5. User accounts

To use the Service you must have an account with accurate, up-to-date data. You are responsible for the confidentiality of your credentials, all activity under your account and prompt notification of any unauthorised use.

6. Limits and quotas

The Service may be subject to limits according to the subscribed plan (e.g. number of locations, resources, booking volume or enabled features). FastCore may apply reasonable technical limits (rate limiting) to preserve system stability.

Limits may be changed by upgrading the plan or with reasonable prior notice when they substantially affect the Service, as agreed commercially.

7. Intellectual property

The Service, software, documentation, design, text, graphics and associated marks are owned by FastCore or its licensors and protected by applicable law. You may not copy, modify, distribute or create derivative works without prior written authorisation, except as expressly permitted in these Terms or by law.

8. Privacy

Processing of personal data in the context of the Service is described in the BookingCore privacy policy published on this site. By using the Service, you acknowledge having been informed and, where applicable, accept the conditions there insofar as they affect your relationship with FastCore.

9. Service availability

FastCore seeks to keep the Service continuously operational but does not guarantee uninterrupted or error-free availability. Scheduled or urgent maintenance may cause temporary interruptions; advance notice will be given when reasonably possible.

10. Limitation of liability

To the maximum extent permitted by applicable law, FastCore shall not be liable for indirect, incidental, special, consequential or punitive damages arising from use or inability to use the Service, including without limitation loss of profits, loss of data or business interruption, except in case of wilful misconduct or gross negligence as legally required.

FastCore’s total liability to the customer for the Service, unless mandatory law provides otherwise, shall be limited, in aggregate for the relevant contractual period, to the amount paid by the customer for the Service in the twelve (12) months preceding the event giving rise to the claim, where valid under law.

11. Termination

FastCore may suspend or restrict access to the Service in case of material breach of these Terms, security risk or legal requirement, seeking to notify the customer when possible.

The customer may stop using the Service and request cancellation in accordance with applicable contractual and billing conditions. Termination does not exempt payment of amounts due up to the termination date.

12. Changes

FastCore may modify these Terms of Service. The current version will be the one published on this page with its update date. If changes are material, reasonable advance notice or acceptance will be sought when required by law or contract. Continued use of the Service after changes take effect may constitute acceptance, unless the law provides otherwise.

13. Applicable law and jurisdiction

These Terms of Service are governed by the laws of Spain. Unless mandatory law provides otherwise, the parties submit to the courts of Spain for disputes arising from the Service, without prejudice to what is agreed in specific contracts with businesses where applicable.

14. Contact

If you have questions about these Terms of Service relating to the BookingCore platform:

• Email: soporte@fcore.es
• Admin panel / web: https://admin.fastcore.es

For privacy and data processing enquiries: info@fcore.es, in accordance with the privacy policy.